Remote Service

We understand the importance of keeping your gas engine constantly running, with the best performance.

Therefore, our competence center operates with the most experienced experts at the forefront of our customer service. By providing the best support for external & internal demands.

PowerUP offers to the customers, the competence centre hotline, which is manned 7 days a week from 8 am – 8 pm (CET). We ensure fast response, when help is needed the most!

Advantages:

Experienced based understanding of how your engine operates
Remote access to the engine management system
Engine operating data is collected and accessed by our experienced service technicians for analysis to ensure improved engine operation
Errors are identified via our EDI or DIA.NE (OEM) control system and diagnosed remotely, which reduces the overall costs for engine maintenance
Real-time expert support for quick troubleshooting and troubleshooting guidance
Minimized loss of earnings due to unplanned downtime
Less costly on-site visits
Minimized operating and life cycle costs through timely interventions and countermeasures
Improved support for plant technicians with increased reliability

Our competence centre monitors the performance of your gas engine for:

Key operation parameters
Availability (operating hours)
Electrical output (kW, kWh)
Gas quality when linked to gas detectors (CH4, O2, H2S)

A lot of issues can be resolved remotely through our competence centre. However, if there is a problem that needs on-site intervention then a designated PowerUP service engineer will be sent to your site to carry our comprehensive engine analysis and fix the problem.